The terms and conditions for use of the Australian Opal Board website are listed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions listed below which shall override any other terms and conditions.

Online shopping

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor’s display and color capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Please check the size in millimeters to know the exact size of the merchandise as we enlarged images so you can have a good look at the merchandise.

Orders

We cannot accept orders from persons under the age of 18. All orders will be processed and dispatched within one working day.

Images

All images have been enlarged. Please check opal size, written in product description.

Use of promotional codes online

Only one promotional code (i.e. Coupon Codes) may be used per transaction. Promotional codes cannot be used in conjunction with any other offer. These terms and conditions do not affect your statutory rights.

Website errors

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability.

We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Contact details

Our primary method of communication with you is by email. Therefore please ensure that the email address you provide us with is correct. All order and dispatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by telephone. Again, please ensure the contact telephone numbers you provide are accurate.

Payment and Pricing:

We currently accept PayPal, Bank Deposit and Australia Post Money Order. All payments are made in Australian Dollars only. For Australia Post Money Order payments (Australia Only), please send to:

All prices are Tax or GST free , so there are no hidden costs.

Privacy & Security:

You are a valued customer, and we recognize that protecting your privacy is important to you. For this reason, Australian Opal Board is committed to protect the personal information you provide in a variety of ways. We do not directly process any payments and do not store your credit card information. Secured socket layer (“SSL”) technology is used for processing payment transactions with third- party service provider partners, such as PayPal.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used.

Returns:

We take great care that each item is correctly described, authentic, not damaged, or misrepresented in anyway. If, for any reason you are not satisfied with your purchase, please do contact us so we can serve you better.

• We will accept returns within 30 days.
• Shipping / insurance costs are non-refundable and return shipping fees are to be paid by the customer.
• We cannot accept returns after 30 days from the original purchase date for any reason. There is a no restocking fee on returns.
• Item(s) need to be in their original condition.

Ordering:

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

Shipping and handling:

There is a flat rate shipping and handling charges of $3.99 on all order under the value of $50.

We offer the option of Free shipping & handling on orders over a minimum value of $50.

ASIC REGISTERED BUSINESS: BN98224235

ABN: 54157667502